Do you supply ready stock or only OEM?
Both. Every SKU in the product list is a live stock item that can ship under our brand or yours. Anything outside the list is handled as an OEM brief.
What is the minimum order?
Private label starts at 10 cartons: our stock formula, your label. Printed packaging starts at 100 cartons. A fully custom formula is quoted per project.
How long does sampling take?
Three to seven days after the brief is confirmed, not counting transit. Sample cost is credited against your first production order.
Can you develop a formula from scratch?
Yes. ODM projects start from your positioning — target consumer, price point, claimed benefit — and we build the base, active system and fragrance from there.
Can you provide export documentation?
Yes. Commercial invoice, packing list, certificate of origin and shipping documents are prepared for every export order. If your market requires specific test reports, tell us at quoting stage.
Do you ship worldwide?
We quote and document for buyers in any market. Current HSEH-branded stock ships to Poland and Hungary, and our factory has produced for orders to North America, the Middle East, North Africa and Southeast Asia.
What is the production lead time?
Confirmed with every quote. It depends on quantity, packaging and where your order sits in the line schedule — we do not publish a single number because it would be wrong for most orders.
Can we visit the facility?
Yes. Buyers are welcome at the facility in Yunfu, Guangdong. Tell us your travel dates and we will arrange the visit.
Do you offer private label with our own brand?
Yes — label, bottle, cap and carton. If you do not have artwork ready, we can support layout and dieline adaptation.
Can you supply anti-dandruff formulas for the US and the EU?
Yes, but the two markets regulate it differently and one formula will not cover both. In the US, pyrithione zinc at 0.3–2% is an OTC monograph active ingredient, so the product is supplied as an OTC drug with Drug Facts labelling. In the EU, pyrithione zinc has been prohibited in cosmetics since 1 March 2022, so the formula is rebuilt on EU-permitted actives such as piroctone olamine or climbazole. Tell us the destination market when you send the brief and we build to that market's permitted list.
What payment terms do you accept?
Discussable per order. Established partners get terms; first orders usually run on deposit and balance against documents.